Western Telematic PollCat III User's Guide

WTI Part No.: 13602 Rev. APollCat NetLink-VIP & NLJ-VIPPollable Call Accounting TerminalsUser's Guide

viPollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideList of Figures (Continued)9.3. Alarm Filter Format Definition Screen . . . . . . . . . . .

8-10PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide• Cumulative Effect: Each time a Data Filter Clue is defined, the VIP will add the new pa

8-11The Data FiltersExample 2: Multiple OR ConditionsThis example shows a Data Filter that uses multiple OR conditions to store call records which co

8-12PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideGiven the Data Filter Format shown in Figure 8.7, define a Data Filter that will store reco

9-19. The Alarm Filters (Toll Fraud Detection)The Alarm Filters allow the VIP to monitor call records, and check for signs of Toll Fraud or other

9-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide9.2. The Alarm Configuration MenuTo set-up the Alarm Filters, you must first access the Ala

9-3The Alarm Filters (Toll Fraud Detection)The following Default Alarm Action Parameters are available.8. Action: Specifies the default action that w

9-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide17. Execute Commands: The default Auto Execute command string. This command string will

9-5The Alarm Filters (Toll Fraud Detection)ALARM FILTER 1:1. Define Format2. Display Clue Details3. Define Clues4. Edit Clues5. Delete Clues6. Alarm Cou

9-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide9.4. Defining the Alarm Filter FormatThe Alarm Filter Format describes the location of var

9-7The Alarm Filters (Toll Fraud Detection)DEFINE FORMAT:In order to assist the user during format definition, several data recordsand the previous for

1-11. IntroductionThe PollCat NetLink-VIP and PollCat NetLink Jr.-VIP (NLJ-VIP) Call Accounting Terminals are highly reliable, PBX data recorders des

9-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide9.5. Defining the Alarm Filter CluesAlarm Filter Clues describe specific criteria that the

9-9The Alarm Filters (Toll Fraud Detection)DEFINE OR EDIT CLUE:1. Clue Name: (undefined) 21. Email to: Email #12. Threshold:

9-10PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide3. Match Parameters: Defines criteria that determine if each record will be flagged as an

9-11The Alarm Filters (Toll Fraud Detection)9.6. Logical and Relational OperatorsVariables and operators are combined to form match parameters. Vari

9-12PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide9.6.1.2. Logical OR ConditionsThe OR operators (+ and |) link parameters in a manner wher

9-13The Alarm Filters (Toll Fraud Detection)9.7. Real Time VariablesAlarm Filter Clues can also include Real-Time variables that monitor the VIP&apos

9-14PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide9.8. Assigning the Alarm Filter to a PortAfter defining the Alarm Filter, the next step is

9-15The Alarm Filters (Toll Fraud Detection)|08:18|001|VMAIL |IN | |00:20|00.00||08:20|092|J.SMITH |OUT|18008547226 |01

9-16PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideExample 2: After Hours Long Distance Calls.This clue counts long distance calls placed af

9-17The Alarm Filters (Toll Fraud Detection)|17:28|067|T.WILLIAMS |OUT|011811234567 |45:36|20.75||17:20|092|J.SMITH |OUT|18008547226 |01

1-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideUp to Four PBX InputsThe NetLink-VIP includes four separate data input ports; two PBX ports

9-18PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide|08:18|067|R.JONES |OUT| 5553333|05:36|00.75||08:20|091|R.PETERS |OUT|

10-110. PBX Inactivity AlarmsThe PBX Inactivity Alarms allow the VIP to provide notification in the event of PBX failure or disconnection. If the VIP

10-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideTwo separate weekday schedules allow you to specify slow and heavy PBX activity periods du

10-3PBX Inactivity Alarms7. Weekend Schedule 1: The weekend time period when you expect the highest level of traffic. This time period will be monit

10-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideActions: Determines how the VIP will react when a PBX Inactivity Alarm is generated. The

10-5PBX Inactivity Alarms21. Auto Execute: If enabled, the VIP will execute the command string defined under item 22 when a callout or console action

10-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide

11-111. The 80% Full AlarmThe 80% Full Alarm is designed to notify the user when internal memory becomes approximately 80% Full. The VIP can send an

11-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide8. Output Contacts: (Optional) Defines the open/close operation that will be performed by

12-112. The Input Contact AlarmsThe Input Contact Alarms are used to monitor the optional Input Contacts. When the High/Low status of the input signa

2-12. Unit Description2.1. Front Panel IndicatorsFigure 2.1: Front Panel Indicators (NetLink-VIP Shown)POLLCAT®NetLink-VIPCDR Data RecorderSYSTEM M

12-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide12.2. Configuring the Input Contact AlarmTo access the Input Contact Alarm configuration m

12-3The Input Contact Alarms4. Phone Number: The number dialed when a callout or page is generated by this alarm. (Default = undefined.)Note: For N

12-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide9. Output Contacts: The open/close action that will be performed when an Output Contact

13-113. Alarm ActionsWhen an alarm is generated, the VIP can call a modem or pager, send an SNMP Trap, contact the user via the Console Port, send and

13-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide13.1. Alarm Actions for Alarm Filter CluesThe VIP allows the definition of up to sixteen A

13-3Alarm Actions13.2.2. CalloutIf "Callout" is selected, the VIP will call a remote modem when an alarm is generated. After contacting the

13-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide13.2.4. Numeric PageWhen "Numeric Page" is selected, the VIP will contact one nu

13-5Alarm Actions13.2.6. Output ContactIf the "Output Contact" action is selected, the VIP can open or close the optional Output Contacts wh

13-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide13.2.8. Email/Text MessageIf this action is selected, the VIP will send an email or text m

13-7Alarm Actions13.3. The Auto Execute FunctionBoth the Callout action and Console action allow the VIP to automatically execute a user-defined comma

2-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide2.2. Back PanelPBX INPUTS (DTE)B A AUX (DCE)SETUPRESETI/OMONITOROPTION12345678Figure 2.2:

13-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide

14-114. Scheduled ActionsScheduled Actions are generally used to retrieve data from the VIP according to a user-defined time table. Typically, the VIP

14-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideTo access the Scheduled Action configuration menus from the Main Menu, type 24 and press [E

14-3Scheduled ActionsAction Parameters:11. Action: Defines the type of event that will occur according to the schedule. The user may select None, Ca

14-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide18. Message: Defines the message that will be sent for a Scheduled Callout, Alphanumeric

15-115. Saving VIP ParametersThis chapter discusses the VIP functions related to saving and restoring user-defined parameters. Two different functions

15-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide15.2. Saving and Restoring Parameters from an ASCII FileAfter the VIP has been configur

15-3Saving NetLink Parameters15.2.2. Saving Parameters to an ASCII File (Command Driven Method)VIP parameters can also be saved to an ASCII file us

15-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide3. Before invoking Command ^B99, make certain the command echo is disabled at the command

15-5Saving NetLink Parameters15.3. Configuring the VIP with Saved ParametersOnce parameters have been saved to an ASCII file, the file can then be uplo

2-3Unit Description➃ Set-Up Switches: A bank of eight dip switches that are used to select default options and communication settings.➄ Reset Butto

15-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide

16-116. Buffer Functions (Polling)The procedures in this section are used to retrieve data that has been collected from the PBX. The VIP offers four

16-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide16.1.1. Partitions and FilesWhen data is received from the PBX, the VIP sorts each record

16-3Buffer Functions (Polling)As shown in Figures 16.1 and 16.2, each file contains a specific data type received from a specific port. When a command p

16-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide16.1.2. Setting the PartitionThe following events will cause the VIP to set a data partit

16-5Buffer Functions (Polling)16.1.3. Releasing the PartitionAny of the following events will release the partition:1. Exit Command Mode: When the

16-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide16.2. Menu Driven Data ReleaseThe VIP offers four different methods for retrieving buffer

16-7Buffer Functions (Polling)BUFFER FUNCTIONS:1. “Read” Session Parameters2. Set Partition3. Release Partition4. Enter “Read” Session5. Erase Partiti

16-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide16.2.2. Read Session ParametersThe Set Read Session Parameters submenu (Figure 16.4) is u

16-9Buffer Functions (Polling)3. Start Record: Determines the starting point for data release. For example, if Start Record is set at 153, the 153r

2-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide

16-10PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide16.3.1. Command ^B00 (Set/Release Partition)Command ^B00 can be used to set or release t

16-11Buffer Functions (Polling)16.3.2. The ^B01 Command LineIf the ^B01 command line does not include optional arguments, and no partitions have been

16-12PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideNotes:• If both Alarm Filters include identical clue names, the data release command mus

16-13Buffer Functions (Polling)16.3.4. Other Commands Used During Data ReleaseThe following commands are often used during command driven data releas

16-14PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide16.4. Retrieving Data Using FTP PushFTP Push capability allows the VIP to automatically

16-15Buffer Functions (Polling)2. User Name: The name that the VIP will use when accessing the FTP server. (Up to 16 characters, default = undefined

16-16PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideAction Parameters:11. Read Session: Specifies the type(s) of file that will be sent to th

16-17Buffer Functions (Polling)Notes:• When the "By Clue" options are selected, the VIP will prompt you to enter the clue name. If an inva

16-18PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideNotes:• A periodic FTP Push operation will be delayed if targeted files are being accesse

16-19Buffer Functions (Polling)16.4.1. File Names Created by FTP PushWhen the FTP Push feature is used, the VIP will assign a name to the file that re

3-13. Quick Start GuideThis Quick Start Guide describes a simplified installation procedure for the VIP hardware, which will allow you to communicate

16-20PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide Data Type (One Character): The selected Data Type (File Type.) The VIP will list the

16-21Buffer Functions (Polling)16.4.2. FTP Push Start TimeThe "Start Time" parameter in the FTP Push Configuration menu allows you to specif

16-22PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide16.5. The FTP Server FeatureThe FTP Server feature enables the VIP unit to function like

16-23Buffer Functions (Polling)3. Filename: The first four characters of the filename that the FTP Server function will assign to each category of dat

16-24PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide16.5.2. Retrieving Data Using FTP ServerSince the FTP Server feature will function with

16-25Buffer Functions (Polling)6. Refer to the displayed file names, and select the file which contains the data that you need to retrieve. At the &qu

16-26PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideFTP Server Example:Figure 16.7 shows the commands and responses that might result when a

16-27Buffer Functions (Polling)4. When the FTP client displays the "ftp>" prompt, the user keys in the dir command and presses [Enter] t

16-28PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide16.5.3. File Names for the FTP Server FunctionWhen your FTP program connects to the VIP

16-29Buffer Functions (Polling)Examples:• If the base file name is defined as "TEST", and the File contains standard, non-alarm data (ST) rec

3-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide3.2. Communicating with the VIPThe command mode can be accessed via the Console Port, netw

16-30PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide• SYST - Displays the type of Operating System that is used by the FTP Server (e.g. Uni

16-31Buffer Functions (Polling)Positive Intermediate Reply331 User name okay, need password.Transient Negative Completion Reply421 Too many attempts,

16-32PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide16.6. The Auto Delete FunctionWhen the Auto Delete option is enabled, the VIP will delet

17-117. Other Menu FunctionsIn addition to the configuration and polling features discussed previously, the VIP menu system also includes functions rel

17-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide17.1.2. Pass-Through ModeThe Pass-Through Mode allows direct communication with device(s)

17-3Other Menu Functions17.1.3. Monitor ModeThe Monitor Mode is similar to the Pass-Through Mode, in that it also allows direct communication with de

17-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide17.1.5. Clear Alarm CountersThis function is used to reset Alarm Clue Counters to zero:1.

17-5Other Menu Functions17.1.7. Audit TrailThe Audit Trail Function displays a record of command activity at the Console Port, Modem Port, and/or Net

17-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide17.1.8. Upload FirmwareThis function is used to upload VIP firmware updates. Updates can

17-7Other Menu Functions7. If the upload is successful, the VIP will prompt the user to continue the upgrade or abort.a) Upgrade: To continue with

3-3Quick Start Guide3.2.2. Access via NetworkBefore you can communicate with the VIP via network, you must first access command mode via the Console P

17-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide17.2. System DiagnosticsThe System Diagnostics menu allows access to functions used to te

17-9Other Menu Functions17.2.3. Test PagerThe Test Pager function sends a test message or number to your alphanumeric or numeric pager. When testing

17-10PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide17.2.4. Send Test SNMP Trap(s)This function will send a test SNMP trap to the network ma

18-118. TCP Port OptionsThe VIP offers three optional functions, which can be used when communicating with the unit via Telnet; the Telnet Pass-Throug

18-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide18.2. Telnet Pass-ThroughThe Telnet Pass-Through function allows users to communicate dir

18-3TCP Port Options18.3. Real Time ModeThe Real Time Mode allows Telnet users to receive data as soon as it is collected from the PBX; as each data

18-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuidePort Numbers for the Real Time ModeThe Real Time Mode is activated when one of the followi

18-5TCP Port Options18.4. Selective ReadThis function allows Telnet users to read a selected type of buffered data from the VIP unit. In other words

18-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideStandard Telnet Protocol:Telnet Port No. Function2301 Selective Read; PBX Port A, All Data

18-7TCP Port Options18.5. Multiple Telnet ConnectionsWhen the Telnet Pass-Through Mode, Real Time Read Mode, or Selective Read Mode are active, addit

3-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide4. Access Command Mode via Network: Start your communications program, and then key the V

18-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide18.5.1. Conflicts with Other Command PortsWhen another user has accessed command mode via

19-119 . Command Reference Guide19.1. Command Mode AccessWhen the VIP has been properly installed and configured, command mode can be accessed by a lo

19-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide3. Access via TCP/IP Network: If network parameters for the VIP unit have been assigned

19-3Command Reference Guide19.3. Command HelpTo display the Command Help screen shown in Figure 19.1, go to the Main Menu, type 5 and press [Enter].

19-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide19.4. Command Summary^B00 Set/Reset Memory PartitionSets or releases the memory partitio

19-5Command Reference Guide^B01 Enter Data Release ModeReleases data collected from the PBX.Notes:• When data is released in groups of "n"

19-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B01 Data Release Mode (Continued)Notes:• If both Alarm Filters include a clue with the s

19-7Command Reference Guide^B04 Define Site ID(Supervisor Mode Only) Defines a Site ID Message up to 32 characters long. Type ^B04,text and press [En

19-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B07 Continuous Binary Block ReadInitiates a continuous binary block read, regardless of

19-9Command Reference Guide^B07 Continuous Binary Block Read (Continued)Notes:• To exit Continuous Binary Block Read and return to Command Mode, type

4-14. Hardware InstallationThe hardware installation procedure includes the following steps:1. Connect the VIP unit to an appropriate power supply

19-10PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B13 Display Site ID Message / Alarm MessageDisplays the user-defined Site ID Message, al

19-11Command Reference Guide^B20 Display Partition Record CountDisplays the number of records in your port's current memory partition. Type ^B2

19-12PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B26 Display Separator LineCreates a line of dashes that can be used to visually separat

19-13Command Reference Guide^B39 Erase All DataErases all stored data, including records stored outside your port's memory partition. Command ^

19-14PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B51 Store Alarm Data (Supervisor Mode Only) Allows the user to determine where alarm da

19-15Command Reference Guide^B54 Release Data on ^B01Determines how the VIP will react when Command ^B01,n is invoked to release data in groups of &q

19-16PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B56 Select Data Filters(Supervisor Mode Only) Determines which data filter will be used

19-17Command Reference Guide^B59 Line ID OptionInserts an eight digit Line ID number at the beginning of each record. Line ID numbers are not stored

19-18PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B61 Define PBX Port Bits & Parity(Supervisor Mode Only) Selects bits and parity set

19-19Command Reference Guide^B64 Enable / Disable Wrap Around Mode(Supervisor Mode Only) When the VIP's internal memory is full, the wrap around

4-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide4.1.2. DC Powered UnitsAttach the wires from your -48V DC power source (0.2 Amp Max.) to t

19-20PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B66 Enable / Disable Time / Date Stamp(Supervisor Mode Only) Enables the time/date stam

19-21Command Reference Guide^B70 Enable/Disable Immediate Callout and 80% Full Alarm(Supervisor Mode Only) Enables and configures the Immediate Cal

19-22PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B71 Enable/Disable DLE Stuffing Option(Binary Block Mode Only) DLE Stuffing allows liter

19-23Command Reference Guide^B75 Enable / Disable "Sure?" Prompt(Supervisor Mode Only) When certain commands are invoked, the "Sure?&q

19-24PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B78 Display Modem MessageDisplays the Modem Reset Message (AT Command String), Initiali

19-25Command Reference Guide^B86 Reset Alarm Clue CountersResets counters for specified Alarm Clue to zero. To clear an alarm condition, please use C

19-26PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B90 Reset Modem Port / Define Modem Port Communication Parameters(Supervisor Mode On

19-27Command Reference Guide^B92 PBX Port A Communication Parameters(Supervisor Mode Only) Defines the baud rate, parity, data bits, and stop bits for

19-28PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B94 Enter Monitor Mode(Supervisor Mode Only) Allows direct communication with the PBX.

19-29Command Reference Guide^B97 Define / Display Network Parameters(Supervisor Mode Only) Displays and/or Defines network parameters, including the I

4-3Hardware Installation4.2.2. Default Baud Rate for PBX Port A, PBX Port B, and AUX Port (Sw4, Sw5) Switches Four and Five select default Baud Rat

19-30PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide^B99 Save Current Parameters(Supervisor Mode Only) Saves currently defined VIP parameters

Apx-1A. SpecificationsA.1. NetLink-VIP SpecificationsStorage Capacity: Using dual compression, approximate storage capacity is as follows. Capacit

Apx-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideA.2. NLJ-VIP (NetLink Jr.-VIP) SpecificationsStorage Capacity: Using dual compression,

Apx-3AppendicesB. Description of System InterfacesB.1. Input Ports (PBX A, PBX B, AUX) (DB9 Male; DTE)Note: NLJ-VIP units do not include PBX Por

Apx-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideB.2. Console Port (DB-25 Female; DCE)Pin Signal2 Receive Data (In)3 Transmit Data (Out)4

Apx-5C. Supervisor Functions and User FunctionsIn order to restrict access to sensitive commands, the VIP offers two separate operating modes; Sup

Apx-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideC.3. Supervisor Mode and User Mode FunctionsThe table below summarizes the functions tha

Apx-7D. Alarm Clue Definition TipsThis section describes techniques that can be used to avoid common problems that are often encountered when defining

Apx-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideFor example, if the variable "B" represents call duration and you wish to check

Apx-9AppendicesHowever, when the clue is defined this way, headers and summaries with alphabetic characters in the "B" field would also appear

4-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide4.2.5. Power Up Default (Sw8)The Power Up Default allows the user to reset communication p

Apx-10PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideE. Customer ServiceCustomer Service hours are from 8:00 am to 5:00 pm, Pacific Time, Mon

Apx-11G. ^Bxx Command SummaryCmd. Description / Options ^B00 Set/Reset Memory Partition ^B00[,type][,source] or ^B00,R Where: [,type] Data

Apx-12PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideCmd. Description / Options ^B05 Define End-of-Record Character ^B05[,port][,char] Wh

Apx-13AppendicesCmd. Description / Options ^B19 Display Action Schedule ^B19,1 Display Parameters for Schedule 1 ^B19,2 Display Parameters

Apx-14PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideCmd. Description / Options ^B51 Store Alarm Data ^B51[,port][,file] Where: [,po

Apx-15AppendicesCmd. Description / Options ^B57 Enable / Disable XON / XOFF Function ^B57[,port][,action] Where: [,port] Input Port: If th

Apx-16PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideCmd. Description / Options ^B64 Enable / Disable Wrap Around Mode ^B64,1 Disable

Apx-17AppendicesCmd. Description / Options ^B70 Enable / Disable Immediate Callout and 80% Full Alarm ^B70 Disable Immediate Callout and 80% Fu

Apx-18PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideCmd. Description / Options ^B76 Release Remote Partition ^B76 Release Console Por

Apx-19AppendicesCmd. Description / Options ^B90 Reset Modem Port / Define Modem Communication Parameters Reset Modem Port: Uses the Following Forma

4-5Hardware Installation4.3. Reset to DefaultsThis procedure will reset the VIP to the settings indicated by the Set-Up switches, reset all menu sele

Apx-20PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideCmd. Description / Options ^B92 Define PBX Port A Communication Parameters ^B92[,baud

Apx-21AppendicesCmd. Description / Options ^B96 Define AUX Port Communication Parameters ^B96[,baud][,parity][,data][,stop] Where: [,baud] Ba

Apx-22PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide

Index-1IndexSymbols100Base-T 4-710Base-T 4-780% Full Alarm 11-1 to 11-2, 19-21Action 11-1Auto Execute 11-2Email To 11-2Execute Commands 11-2Mess

Index-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideAudit Trail 17-5Console Port 5-13FTP Server 16-23Modem Port 5-16Network Port 5-21Au

Index-3IndexCommand Reference Guide 19-1 to 19-30Command Syntax 19-2Command TimeoutConsole Port 5-13Modem Port 5-16Network Port 5-21Comparative O

Index-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideDip Switches 2-3Display Settings 19-11DirectoryFTP Push 16-15DisconnectPBX IP Port 5-

Index-5IndexFTP Server 16-22 to 16-31Audit Trail 16-23Auto Delete 16-23Commands Supported 16-29Configuration 16-22 to 16-23Data Type 16-28File Name

Index-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideMessage80% Full Alarm 11-2Alarm Filter 9-3Input Contact Alarm 12-4PBX Inactivity Alar

Index-7IndexOutput ModeConsole Port 5-13Modem Port 5-16Network Port 5-22PPacket Delay 5-25Packet Size 5-25PageScheduled Action 14-1PagerTest 17-9

4-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide4.4. Connecting Cables and Phone Line Your cable layout should account for the following f

Index-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuidePhone Number80% Full Alarm 11-1Input Contact Alarm 12-3PBX Inactivity Alarm 10-4Schedu

Index-9IndexSend Test SNMP Trap 17-10Separator Line 16-13, 19-12Sequence Attempts 5-17Sequence Delay 5-17Serial Number StampAUX Port 5-11PBX IP Po

Index-10PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideTelnet Port Numbers 18-1 to 18-8Terminal Block 2-2, 4-2Test FTP Push 16-18Test Messa

Index-11Index

Index-12PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideTrademark and Copyright InformationWTI and Western Telematic are trademarks of Western

5 Sterling • Irvine • California 92618 (949) 586-9950 • Toll Free: 1-800-854-7226 Fax: (949) 583-9514 • http://www.wti.com

4-7Hardware Installation4.4.1. PBX Inputs A and B and AUX PortThe PBX Inputs and the AUX port are used for connection to your PBX SMDR Port. The AUX

4-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide

5-15. ConfigurationWhen the VIP unit is shipped from the factory, options and parameters are set to fit the requirements of most call accounting appli

iWarnings and Cautions:INSTALLATION INSTRUCTIONSSECURE RACKINGIf Secure Racked units are installed in a closed or multi-unit rack assembly, they may r

5-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide1. Local Access: To communicate via the Console Port, start your communications program (e

5-3Confi guration5.2. Menu System Conventions1. Access to Submenus: All menus are key activated. To access a menu, key in the number for the desire

5-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide5.3. Set System ParametersThe System Parameters menu (Figure 5.2) is used to set common pa

5-5Confi guration5. Wrap-Around: If internal memory becomes full, the wrap-around option allows new data to be written over older data, enabling the

5-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide5.4. Port ConfigurationTo configure PBX Port A, PBX Port B, the AUX Port, Console Port, Mod

5-7Confi guration13. Strip Non-Printables: Conserves memory by excluding characters such as Nuls and Dels. (Default = On.)14. End Character: Defines

5-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide5.4.1.1. Field Suppression; The Lucent Switch FeatureThis feature is used to suppress port

5-9Confi gurationField Location:11. Destination Number Location: This item is used to define the beginning of the field that is normally used to store

5-10PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide5.4.2. Auxiliary Port ConfigurationThe Auxiliary (AUX) Port can be connected to a third P

5-11Confi guration12. Serial Number Stamp: Inserts a six digit serial number at the beginning of each record received by this port. (Default = Off.)

iiPollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideFCC Part 15 RegulationThis equipment has been tested and found to comply with the limits for

5-12PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide5.4.3. Console Port ConfigurationThe Console Port is used for connection to a local contr

5-13Confi guration12. Response Type: Determines how the port will react when command mode is activated. If "Display Menu" is selected, the

5-14PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide24. Line Number Tag: Inserts a Line Number at the beginning of each record or block rele

5-15Confi guration5.4.4. Modem Port ConfigurationTo configure the Modem Port, go to the Port Selector Menu (Main Menu, item 22), and select item 5. Th

5-16PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideGeneral Parameters:11. Command Echo: Enables / disables command echo for this port. Dur

5-17Confi guration23. Hold End Data: At the end of each data release session, the VIP will send the "End Data" message before returning to

5-18PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide34. Immediate Callout: Activates the Immediate Callout feature. When enabled, the VIP w

5-19Confi guration5.4.4.1. Dialback SecurityThis feature provides an extra measure of security for modem access to command mode. When this option is

5-20PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide5.4.5. Network Port ConfigurationSettings for network parameters, such as the IP Address

5-21Confi guration8. Send MSS: Sets the Maximum Segment Size for TCP/IP packets sent by the VIP. (Default = 1460.)9. Send Email: This item is used

iTable of Contents1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

5-22PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideOutput Parameters:21. Output Mode: Selects the data output format for this port; ASCII R

5-23Confi guration5.4.5.1. The Email & Text Messaging Parameters MenuWhen an alarm or scheduled event occurs, the VIP can notify you via pager, ca

5-24PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide5. Auth Type: The type of authentication that is used when logging onto your SMTP Server

5-25Confi guration5.4.5.2 The Ping FunctionThe VIP’s Network Port Configuration Menu includes a Ping function, which can be used to determine if a give

5-26PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide5.4.6. PBX IP Port ConfigurationThe PBX IP Port allows the VIP to collect data via networ

5-27Confi guration4. Keep Alive Send: The "keep alive send" timeout in seconds. (From 1 to 3600; Default = 60 Seconds.)5. Keep Alive Res

5-28PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide17. Data Filter: Enables/disables the Data Filter, and selects the Data Filter Format th

6-16. Menu System DescriptionThe VIP operating system features a series of menus, which are used to select options, invoke commands, and review stat

6-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideMain Menu Item Submenu(s)/Function(s)21. Default Parameters Resets all parameters to defau

6-3Menu System DescriptionMain Menu Item Submenu(s)/Function(s)22. Port Configuration (Continued)4. Console Port Communication Settings 1. Baud Ra

iiPollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide7. Status Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideMain Menu Item Submenu(s)/Function(s)22. Port Configuration (Continued)6. Network Port C

6-5Menu System DescriptionMain Menu Item Submenu(s)/Function(s)23. System Parameters 1. Supervisor Password 2. User Password 1 3. User Password 2

6-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideMain Menu Item Submenu(s)/Function(s)25. Alarm Configuration (Continued)2. Alarm Filter

6-7Menu System DescriptionMain Menu Item Submenu(s)/Function(s)25. Alarm Configuration (Continued)5. 80% Full Alarm 1. 80% Full Alarm 2. Action 3

6-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s GuideMain Menu Item Submenu(s)/Function(s)27. FTP Push ConfigurationFTP Server Parameters 1.

7-17. Status ScreensThe VIP includes a series of Status Screens that list the current state of all program features and options.During normal operati

7-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide7.1. Buffer Status ScreenAs shown in Figure 7.2, the Buffer Status screen lists current me

7-3Status Screens7.2. File List ScreenAs shown in Figure 7.3, this screen shows a breakdown of the types of records stored in buffer memory. Records

7-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide7.3. System Status ScreenAs shown in Figure 7.4, this screen summarizes communication para

7-5Status Screens7.4. Scheduled Action Status ScreensAs shown in Figure 7.5, this screen lists parameters for the Scheduled Action feature, which all

iiiTable of Contents11. The 80% Full Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-112.

7-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide Output Contacts: The scheduled Output Contact action. A "C" indicates the con

7-7Status Screens7.6. Data Filters & Alarms Status ScreenAs shown in Figure 7.7, this screen displays parameters for the Data Filters, Alarm Filt

7-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide Pager ID Numbers: The default ID numbers used when the Alarm Filter generates an alphanu

7-9Status Screens7.7. Alarm Condition Status ScreenAs shown in Figure 7.8, this screen lists alarm actions that have not been completed. For example

7-10PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide7.8. PBX Inactivity Alarm Status ScreensAs shown in Figure 7.9, these screens list parame

7-11Status Screens Output Contacts: (Optional - Not available on NLJ-VIP units) A "C" indicates the contact will be closed, an "O&qu

7-12PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide7.9. 80% Full Alarm Status ScreenAs shown in Figure 7.10, this screen lists parameters fo

7-13Status Screens7.10. Input Contact Alarm Status ScreenAs shown in Figure 7.11, this screen shows the status of the Input Contact Alarms described

7-14PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide7.11. Reason for Action ScreenThis screen (Figure 7.12) can be used to determine the exac

7-15Status Screens7.12. PBX Port Status ScreensThese screens list parameters for the PBX Ports. There are separate status screens for PBX Ports A an

ivPollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide17. Other Menu Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-16PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide7.13. Auxiliary Port Status ScreenThis screen lists parameters for the Auxiliary Port. P

7-17Status Screens7.14. Console Port Status ScreenAs shown in Figure 7.15, this screen lists parameters for the Console Port. Console Port Parameter

7-18PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide• Output Parameters: Lists the following parameters for this port: Output Mode: The fo

7-19Status Screens7.15. Modem Port Status ScreenAs shown in Figure 7.16, this screen lists parameters for the Modem Port. Modem Port Parameters are

7-20PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide• Action Parameters: The amount of time that will elapse between alarm actions sent from

7-21Status Screens7.16. Network Port Status ScreenAs shown in Figure 7.17, this screen lists parameters for the Modem Port. Modem Port Parameters ar

7-22PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide Audit Trail: When enabled, the VIP will log command activity.• Action Parameters: The

7-23Status Screens7.17. Network Status ScreenThis screen lists advanced diagnostic information, which can be used to check the status of each availab

7-24PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide7.18. PBX IP Port StatusThis screen lists parameters for the PBX IP Port. PBX IP Port Pa

7-25Status Screens• Alarm Filter: The Alarm Filter that is currently selected for this port.• Store Alarm Data: Indicates where the VIP will store

vTable of ContentsList of Figures2.1. Front Panel Indicators (NetLink-VIP Shown) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12.2.

7-26PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide

8-18. The Data FiltersThe Data Filters allow you to make the most efficient use of the VIP's memory by excluding records (such as inbound calls)

8-2PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide2. Define Format: Defines the Data Filter Format as described in Section 8.2.3. Display C

8-3The Data FiltersTo define the Data Filter Format, proceed as follows.1. Access command mode as described in Section 19.1. When the Main Menu appea

8-4PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide6. Define the Data Filter Format: The prompt at the bottom of the menu is used to define th

8-5The Data FiltersClues are defined using item 4 on the Data Filter Configuration Menu (Figure 8.1). Each Clue will usually include the following:• V

8-6PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide5. Edit Clues: To alter an existing Clue, type 5 and press [Enter]. The VIP will list al

8-7The Data Filters8.4.1. Logical AND/OR ConditionsLogical AND/OR conditions can be created by including the AND operators, or the OR operators in th

8-8PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide8.4.2. The "Contains String" OperatorThe "Contains String" Operator ($

8-9The Data FiltersExample 1: To create a Data Filter Clue that will reject call records received on Sunday, match parameters would be defined as w=1.